Return Refund Policy

Expedition-Grade Returns & Refunds

Contact Our Gear Specialists

1. Email our Airflow Support team at support@andweekend.com. Include:
- Order number & proof of purchase
- Pressure test video (show PSI drop in 15 seconds)
- Altitude/weather during failure (helps improve field reliability)

2. Ship to our Extreme Conditions Lab:
AndWeekend Returns Hub | 103, Building A, No. 166, Zone 2, Langbei New Village, Tongde Community, Baolong Street, Longgang District,

3. Accelerated Refund Protocol:
- 72hr refund processing after lab verification
*Pro adventurers: Use code "ANDWEEKEND28" for priority service

Air-Tight Warranty

2-Year No-Excuses Coverage
- Motors & pressure cores: Full replacement
- Hoses/nozzles: 6-month warranty
Covers avalanche impact & river submersion (saltwater excluded)

Return Windows

- 7-Day Summit Guarantee: Unused pumps in original stormproof packaging
- 30-Day PSI Promise: Full replacement if output drops below spec
*Marine Edition pumps: Saltwater corrosion coverage

Return Logistics

- Defects: Free armored shipping case provided
- Change of plans: $15 eco-packaging fee deducted
- Field emergency: 24/7 Rescue Line: +086 136 8266 2625

Exclusive to AndWeekend

- Direct purchases only via www.andweekend.com
- Retailer purchases: Contact original seller
- Modified pumps: Void warranty but eligible for Pro Series upgrades